Next-Gen ITSM: What the Future Holds, and How to Prepare
This article by Jarod Green, former Gartner ITSM analyst and Cherwell’s VP of service Management Strategy, explains how changing workforce demographics and emerging technologies—particularly AI—will change the service desk as we know it. You’ll also get practical advice for establishing a rock-solid foundation that positions you and your team for success.
Why Enterprise Service Management Will Soon Become IT’s Biggest Mandate
As business processes become increasingly digitized, IT has an opportunity to play a critical role in enabling line-of-business functions beyond IT. In this on-demand webinar, you’ll learn why an enterprise-wide approach to service delivery is fast becoming a C-level mandate.
Ready or Not, AI is Coming to ITSM
Learn about emerging AI-enabled use cases for the service desk, and five steps you can take now to lay the groundwork for successful adoption.
Meet Your Future Service Desk Customers
“Generation AI” will view artificial intelligence as a natural part of their social and work lives. What does IT need to know to keep up?
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